Vault

Vault Support

Let’s work
through it.

A question about Vault, a problem with your test build, or something you think we should know?

support@vaultmsg.ch

01 / Getting help

Reporting a problem

Start by checking that your phone is connected to the internet and that you have the latest test build made available to you. If something still isn’t working, email support@vaultmsg.ch.

A useful report includes:

  • Your phone model, operating system version, and Vault app version.
  • The steps that led to the problem, and what you expected to happen.
  • The wording of any error, with personal information removed.

You can also use Settings → Report a bug in the app.

Keep sensitive information out of your report.

Never send your password, recovery key, verification codes, or message content. Remove names, phone numbers, and private conversations from screenshots before sharing them. Email is a separate channel from Vault messaging.

Avoid uninstalling the app or clearing its data as a troubleshooting step: your local message history may be lost.

02 / Your account

Deleting your account

You can start account deletion in the Vault app:

  1. Open Settings, then Account management.
  2. Select Delete account and all local data.
  3. Read both confirmation prompts and confirm only if you want to permanently delete your account.

Keep the app open and connected until deletion finishes. Deletion cannot be undone. Other participants keep messages they have already received.

If you cannot access the app or deletion does not finish, contact privacy@vaultmsg.ch for help. Do not include passwords or recovery keys.

03 / Contact

Contact Vault Support

Get help with the app or send a privacy enquiry using the addresses below.

Privacy enquiries

Use the privacy address for questions about personal data or your account. The app’s Settings → Terms and privacy screen contains the policy information available for your build.